We apologize for the issues you’re experiencing with your TrueLight Energy Square! If your device isn't turning on, it is possible that the remote is not properly paired with the device. This can rarely occur if you use the Energy Square in an area with a lot of radio or electrical interference. To solve this, just follow these steps:
1) Make sure the batteries in the remote are installed correctly
2) Unplug the cord from the Energy Square
3) Hold down the "Yellow" and "Yellow&Reds" buttons on the remote, then plug in the Square while holding the buttons down
4) Continue to hold down the buttons for 10 seconds after the Square is plugged in, then release. The device should be properly paired.
If you continue to have issues, let us know HERE and we can arrange an exchange for you.